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2009 SELA Satisfaction Survey Results

Total Started Survey                        74

         Total Completed Survey                        51 (68.9%)

 

Page 1

 

Question #1: How long have you been a member of SELA?

 0 – 2 years                                                      14.9%  11

3 -5 years                                                         24.3%  18

6 – 10 years                                                     20.3%  15

Over 11 years                                                  40.5%  30

 

This shows that SELA needs to do a better job of recruiting new members.

 

Question#2: What committees have you:  Been a       Currently    Response

                                                                   member     a member   

 

Awards                                                                        100%(15)        26.7%(4)         15

 

Budget                                                                         100%(7)          14.3%(1)           7

 

Conference & Exhibits                                                 100%(11)          0.0%(0)         11

 

Conference Site Selection                                             100%(6)          16.7%(1)           6

 

Constitution & Handbook                                              100%(12)        16.7%(2)         12

 

Continuing Ed & Staff Development                              85.7%(6)        28.6%(2)           7

 

Honorary Membership                                                 100%(4)            0.0%(0)           4

 

Intellectual Freedom                                                    100%(11)         45.5%(5)         11

 

Legislative                                                                   100%(3)            0/0%(0)           3

 

Listserv Management                                                    100%(1)           0.0%(0)           1

 

Membership & Mentoring                                           93.8%(15)         31.3%(5)         16

 

Nominating                                                                 80.0%(4)           20.0(1)              5

 

Planning                                                                       100%(7)          28.6%(2)          7

 

Public Relations & Marketing                                        100%(4)            0.0%(0)          4

 

Regional Cooperation & Partnerships                            100%(5)            20%(1)            5

 

SE Librarian Editorial Board                                           75%(3)             75%(3)           4

 

Southern Books Completion                                          100%(6)              0%(0)           6

 

Website                                                                       50%(2)              75%(3)           4

 

The response to this question possibly shows that committees with smaller number of members need to promote themselves better.  Possibly, because we have fewer new librarians, a committee like Website is not as popular as the older traditional committees.

 

Question #3: What sections have  you :    Been a       Currently    Response

                                                                   member     a member    count

 

Library Education                                                          57.1%(4)         57.1%(4)         7

 

Public Library                                                               86.7%(13)       73.3%(11)       15

 

Reference  & Adult Services                                         95%(19)          40%(8)           20

 

Resources & Technical Services                                   83.3%(10)       50%(6)           12

 

School & Children’s                                                      66.7%(2)         66.7%(2)         3

 

Special Libraries                                                            66.7%(2)        33.3%(1)         3

 

Trustees & Friends of the Library                                   90%(9)            60%(6)         10

 

University & Colleges                                                   72.5%(29)       85%(34)         40

 

This question shows more academic, and reference and adult services have the largest membership in SELA. It clarifies where SELA needs to increase its recruiting efforts.

 

Question #4: What roundtables have you: Been a      Currently    Response

                                                                   Member     a member

 

 

African American  Issues                                              75%(3)          100%(4)            4

 

Circulation & Reserves                                                100%(3)         33.3%(1)         3

 

Government Documents                                               100%(2)          100%(2)           2

 

Library Instruction                                                      78.6%(11)        57.1%(8)          14

 

New Members                                                            71.4%(5)         42.9%(3)          7

 

Paraprofessional                                                           100%(1)           0.0%(0)          1

 

Preservation                                                                 100%(3)         33.3%(1)          3

 

The information from this question shows, at least to me, a direct correlation to the largest membership block  – academic librarianship and Adult Services.  By far Library Instruction had the largest number of people who responded to this survey and that correlates to the largest active membership in SELA (i.e. Academic Librarians).

 

Question #5: Is there a need for additional committees, sections or roundtables? If yes, please list and explain your suggestions.

 

Some common comments:

 

7 said yes

 

12 said no

 

Digital Services & Libraries

 

Electronic Resources Management (Tennessee Library Association has this type of roundtable)

 

Round table for administration (library directors, assistant directors, heads of departments).  This group could share management issues, problems and solutions.

 

Committee for trustees.  One other comment said the trustees committees are basically inactive or do not offer pertinent programs.

 

Technology – provide information on current technology - separate fads from trends.

 

Service to immigrants – Outreach/ increase diverse community

 

Not enough diversity of answers to have a common thread except for technology related items.

 

Question #6: Is there a need to eliminate any committee, section or roundtable?  If yes, please list and explain your suggestions

 

6 said no

 

African American issues does not seem like a RT for a library association and the name itself indicates there is a problem, rather one exists or not.   It is a bit out of place on a list for a library related roundtables. If it is indeed a viable group, I would suggest changing its name to something less controversial like Multicultural RT or Cultural Diversity RT.

 

Any [committee section roundtable] that hasn’t done a program or met for at least four years (2 conference cycles).  It would be better to get people on more active committees.

 

Unless the sections and roundtables become more active, I am not sure what good they are. I would suggest taking a closer look at each of them to see how many members they have and especially how active they are in working for their membership.  To be perfectly honest, the only parts of SELA I see really doing anything are the Membership Committee (I didn’t write this) and the Southeastern Librarian

 

There are way too many choices for such a small organization. Perhaps the sections, roundtable,  and committees should all be eliminate and the current leadership should start from scratch with the goal of being fewer than 5 overall “choices.”  The number of “divisions/choices” is overdone to the point of absurdity.

 

Not sure but maybe some sections (Resources & Technical Services, and Reference and Adult Services for example) could become roundtables.  I’d have to revisit their definitions and the distinguishing criteria for the types.

 

The consensus seems to be too many sections, roundtables, and committee sections, and eliminating some of them.

 

On the survey, it is broken down into two pages, each page starts with question number 1.

 

Page 2

 

Question #1: If you have attended a SELA Biennial Conference, what has been your experience?

 

Good, excellent, favorable – 29 comments

 

Fair experiences  - one comment

 

Conference in Louisville- well planned and include helpful sessions for academic and public libraries

 

Like having it in Atlanta- convenient at airport hotels or hotels within Marta distance

 

I attend meeting when I was a member from 1994 – 2002 or so. My experience was pretty good until 2000 at Jekyll Island.  The location was wonderful.  The meeting was so poor I wanted to refund my institute for the expenses it paid. To counterbalance, the 1994 meeting was excellent. I dropped out for few years and then rejoined, but have not attended a conference because of budget.

 

Been to a few – enjoy them and more informal than ALA and feel casual and still useful

 

Enjoyable leaning experience

 

Enjoyed the conference in Louisville

 

Good. It is a great way for a new librarian to go to and out offsite conference without being overwhelmed by which can be the case if you attend ALA or PLA

 

Attend the SELA and SCLA in Charleston (2003?)  it was helpful, productive, entertaining, speaking as both  an attendee and a presenter

 

Usually excellent, especially with broadened program offering in partnership with a state library association

 

Rewarding and enjoyable, there is much to be gained from relating as a region and in regional planning and sharing of experiences

 

NC was better pulled together and interesting then TN

 

More advantage to partnering with other state annual meetings rather than a standalone SELA meeting

 

Lots of information was gathered. Exhibits were especially helpful

 

Low Key, not as many vendors as ALA but usually in cities that are more affordable

 

SELA added to the state conferences is a good idea.  Expand opportunities of everyone.

 

Interesting presentation; good speakers

 

Positive although some state members look at us as interlopers on ”their” conference

 

Conferences have been great but not sure how much of the credit goes to SELA

 

Very good experiences due to well selected programs and enjoyable socials

 

Haven’t attended due to budget constraints

 

Very well planned meeting

 

A variety of speakers and topics to choose from

 

Great opportunity to learn conference planning strategies and to find new speakers.

 

Attended KLA/KSMA/SELA/ARL was well pleased with the choices of programs

 

KLA was great

 

Have always enjoyed the conferences and networking with librarians from other states

 

I always look forward to attending the conferences, which are some of the best professional conference experiences I have had

 

Overall, it has been good.  I much prefer these to ALA which can be overwhelming

 

Need to attend if you want to be active within the SELA organization

 

Educational

 

 Much more manageable than ALA.   Interesting programs and activities.

 

Good except that the programming shouldn’t be separated, i.e. only some sessions for SELA members and some for the state association. Being a joint meeting should merge ideas/programs of both groups

 

The respondents generally enjoy the conferences and the content of the programs.

 

Question #2: If you have attended the SELA Biennial Conference in the past; how do you feel it can be more beneficial to you?

 

Collaborating with other conferences

 

More smaller academic library in nature

 

Having a keynote speaker or someone to address current issues

 

More sessions that deals with my interest (college and university librarianship)

 

Continue to have outstanding and interesting speaker on current ”hot” topics

 

Replicating an ALA or national (SLA) program which can add to state association program

 

More programming focusing on regional issue like service to immigrant populations

 

Consider a yearly event

 

Just to be able to attend professional conferences without spending a thousand dollars to get to, stay and pay for conference fees

 

More regional issues

 

More SELA Involvement – more sessions sponsored by us and more interaction between us and our host organization

 

More instruction presentation since I work in that area.

 

Continue joint programs between SELA and the host state

 

Have more SELA related activities

 

Add subjects of interest to trustees

 

I am retired, I enjoy hearing authors, visiting libraries, etc.

 

Should consider doing annual rather than biennial type conferences

 

Since we are getting a variety of ideas, I think our mix of programs is pretty good. I do think there is a strong desire to do more SELA related programs such as regional/local related issues and some connection to the SELA organization,  Also, some activity during the year when we do not have a conference.

 

 

Question #3: Do you feel you have been given the opportunity to participate on a SELA committee, roundtable or section that you were interested in?  If No, please explain or suggest ways to improve the situation.

 

29 said yes

                       

The choices are wide open. I have chaired one section and one roundtable

 

If you want to participate the opportunities are here.

 

I have been on a committee for several years and we only had one meeting with me and the chair attending, and nothing after that

 

Somewhat but there has in general been very little contact from SELA since I signed up

 

It would be great if you had people who would stay in touch with new members for a couple of years, and who could put them in touch with others in their area.

 

Yes, because I responded to an email solicitation for assistance on a committee. I am generally unable to attend conferences, when committees often meet, due to budget restraints. I would like to see more committees doing their work and having their meetings electronically--and would like to see that emphasized in the solicitation for members. Then I could participate more.

 

I "fell" into helping with the mentoring program by responding to an email asking for help--did not feel that there was a very good way of immediately participating in other committees, etc.

 

Participation is murky when you register for membership; very little communication unless you attend the Biennial Conference.

 

The only way to participate I've found is to indicate on membership form and confirmation is late in coming or at times not at all. A confirmation e-mail should be sent with the chairs e-mail or phone number so communications can begin on how to get started with the group.

 

More people than not said yes, meaning they felt pretty good about their connection to SELA. The negative comments seem to be saying members do not feel connected to SELA and that the organization forgets about them once they join.   The members want to be involved but once they area on a committee, they either do not hear from the chair or they are inactive.

 

Question #4: Do you have any ideas on how SELA can:

A.   Recruit new members

 

Get a new sponsor for the Conference Grant and require recipients to join SELA for two years

 

Keep improving the journal to the point that members would be attracted to SELA just to subscribe to the journal.

 

Invite newly hired librarians to join. Give them a simple membership kit developed and distributed via email by the Membership committee.

 

Email recruitment/membership letters from SELA members to their state listserv

 

The best way still is one on one. Urging younger professionals is good, but we must offer something for them. A new member’s roundtable should stimulate new members with offerings geared to their needs.

 

Provide scholarships to attend the conference - Continuing education committee is working on this

 

Have a program at every state conference.

 

Staffed tables at all State conferences.

 

Give value for the money -- eg. develop The Southeastern Librarian to be an even better journal

 

Larger presence at state conferences even when not part of the conference, outreach to MLS program participants

 

Hold conferences closer to the largest # of members

 

Publicize more through electronic communications

 

Be a presence at each state conference. Show what SELA can do for them

 

You aren't going to recruit new members until you can show that the organization is alive and vital to what people want and need. We need to recruit younger librarians to add some life into the organization, new leaders with fresh ideas.

 

Members should involve non-members to serve on panels and programs

 

More communication through statewide listservs

 

Aggressive e- mailing

 

Find new funds to support new member conference attendance

 

Reduce membership fees

 

SELA needs to raise its visibility among librarians/staff

 

We must contact our state library associations, library schools, as well as individuals contacting their colleagues.

 

Advertise more at the state level with state reps

 

According to the comments, SELA is not proactive enough.  Plus people feel the state reps need to be more involved in the promotion of the organization at state related activities and conferences, and organizational meetings.  SELA is not as well known as it should be and the organization need to use all available sources (electronic and paper) to inform library personnel (professional staff and paraprofessionals) about themselves.

 

B.   Retain members with renewals

 

Personal email from the SELA state representative to those that did not renew their memberships within their state

 

Drop the dues. Year after year with the only benefit being the journal subscription and getting to the conference once in awhile -- the dues, on top of those for ALA, ACRL and our State association are a little much.

 

Offer national programs at SELA, since those meetings are expensive to attend.

 

Provide at least one free online continuing ed class to members. (Helps meet their state certification requirements.)

 

Keep committees active.

 

We're getting killed with membership fees -- ALA, ACRL, our State Assn and SELA -- it's easier to drop SELA than to keep it esp. during the "off year."

 

UPDATE THE WEBSITE. I can't even change my address online. Nor was the contact info current the last time I was on there

 

We need to make SELA more relevant to the librarians of today

 

On-line membership renewals coupled with postcard reminders.

 

More communication

 

Accept purchase orders

 

Designate a state captain or use the state rep to contact members about renewals

 

Reduce membership fees

 

Perhaps SELA could be more assertive in contacting members who have not renewed

 

Have memberships be annual from month of joining instead of Jan-Dec

 

State reps and e-mail reminders for renewal

 

People prefer different methods of renewing their membership in SELA and to be contacted about membership renewal (something in addition to snail mail)

 

c. Get members involved in committees/roundtables/elections

 

Each committee chair should send a personal email to all state listservs

 

Regular contact to create a sense of community would be useful.

 

Make sure the committees have access to the website and give them sufficient funding for a programs.

 

More virtual meetings, more information about what the committees do.

 

As us. I am willing to serve but it seems to be very cliquey

 

New energetic leaders (like Hal) [I didn’t write this] to create some enthusiasm about being on a committee, etc.

 

Members should involve non-members to participate.

 

The committees, roundtables, and sections need to be more visible, more active.

 

Call members and ask them to participate

 

Post more requests on the SELA list

 

More active listserv usage

 

Not sure because those who typically serve will ask to get involved

 

The general comments seem to be saying committees need to be more active and get people involved.  

 

Question #5: Do you feel there are any barriers to joining a SELA committee, roundtable or section? If Yes, please explain:

 

11 said no

 

Expectations to complete task

 

Just that old people like me keep getting reappointed

 

Yes, since most committee, roundtable, and section breakout meetings are at the same time it is hard to participate in more than one breakout meeting

 

It is hard for school librarians to leave school or be away from their buildings

 

Just time!  With budget and staffing cuts – it is more and more difficulty to get time away from work

 

Time for professional activities and budget allocations for professional development increase

 

Yes!  No one reaches out to the members or potential new members to offer a place on a committee.  The same people stay on a committee for a lifetime; it seems, with no chance of changing committees.

 

No, other than not wanting to take time away from work

 

This might be the time to stress virtual membership

 

There has been no word about committee appoints this year.   This should have been addressed during the first part of 2009

 

Communication; travel funds

 

Ability to attend the meetings.

 

Only barrier I can think of is to know if you’ve been selected or not to serve and if you are not is there a way to offer another group that may need members.

 

Time and travel funds/budget cuts are providing barriers for people to participate in committee work. 

 

Question #6: Is there anything about the SELA website; biennial conference; rules of organization that you feel should be changed? If  Yes, please explain:

 

9 said yes

 

13 said no

 

Offering more national type programming that would offer ore than the partnering state association

 

The main thing is to give each committee, roundtable and subdivision a page the chair can edit with at a minimum a description of the organization, its charge and contact information for the chair.

 

Need to keep leadership directory more current

 

Good website

 

Update the website

 

The website is very dated and blah, and could use some updating and energizing to make it more relevant to the librarian of today. We need a conference every year, every other year allows people to forget about us.

 

Utilize the list and the website more.

 

The SELA website has not been kept up-to-date. I did not look before doing this survey, but last time I looked the Southern Books Competition winners were not current.

 

Social networking as mentioned below should be employed.

 

The SELA general membership are using the listserv and website, and they are saying they need to be improved, updated and used more as a communication tool.  Using social networking tools are also suggested.

 

Question #7: Is SELA providing services you need as a professional or paraprofessional?  If No, please explain or suggests ways to improve the situation:

 

14 said yes

 

11 said no

 

I like the Southeastern Librarian publication and that is what drew me to join SELA to start with, but I have not been a part of much activity as I had expected. I am aware of the listserv which is useful most of the time. I am aware of the Biennial Conferences, but as a librarian in a small academic I have to pick my events carefully and over a period of years.

 

SELA has been providing the opportunity for people to discuss common themes in librarianship throughout the south -- issues that may not affect other regions. I would like to see this continue.

 

No, not really. The only real benefit I get is the journal and more could be done there to encourage more content.

 

During tight budgets I wonder if we need more online offerings and programming since travel is expensive.

 

Yes, opportunities to present and attend conferences on a regional level at reduced cost from national.

 

Except for the journal and the conference that I attend every several years SELA does nothing for me.

 

What services? The only one I see is the Southeastern Librarian and maybe the mentoring service.

 

SELA is providing services along with numerous other associations and organizations.

 

No, because budgets are just so tight, and there are so many other ways to meet needs, SELA is moved to the back burner when one has to decide how to allocate travel time and money.

 

We need to be in greater contact with each other to plan exciting programs.

 

Most years it is a line on my annual self report that I belong to an organization.

 

The theme here is that SELA needs to offer more services and be more active.

 

Question #8: Do you think SELA does a good job of marketing or promoting itself?  If No, please explain or suggest ways to improve the situation:

 

9 said yes

 

19 said no

 

It might be helpful to have a Facebook group page for SELA members to join and receive updates.

 

SELA could do a better job marketing itself -- maybe more emails targeting libraries that do not attend SELA? Maybe some dynamic displays at state conferences?

 

More information prepared by Membership Committee could be shared with members to use in recruiting new members as new librarians join library staff.

 

Be more active at each State association (SELA). conference. Purchase ad space and submit articles to all state assn. (SELA) newsletters and journals. Be more active and visible at all Library Education program in SELA states.

 

No, I think its word of mouth that so many longtime members promote. SELA needs more electronic emails to ALL the state associations' members in the SE region.

 

We should probably continue to work through the states.

 

I think that SELA is incredibly affordable and potentially accessible (less intimidating than ALA) but I've been members of roundtables/etc in the past and there was nothing going on. You can see now that I can't remember what committees I'm on in SELA right now b/c I haven't been contacted by anyone since I joined.

 

we need to have a presence at ALA, a link on every state organization website, and a booth at every state conference.

 

Need to be more visible at State conferences and events.

 

Not really -- only the journal is really relevant to my career as my State assn gives me as much value as SELA.

 

Make yourself a household name.

 

It's good to have the SELA exhibit at conferences, but committees, sections, and roundtables need to be more visible.

 

Continue developing the mentoring program and stress professional development opportunities for new members.

 

Not really--most SC librarians don’t know this association exists or how it would be beneficial. Need a clear message of how SELA is different than ALA or their state association but still useful to join.

 

it needs more presence at the state meetings. Participating in the Georgia conference in October is good idea.

 

marketing needs to become more of a priority with the association.

 

Needs to be more assertive.

 

We should become more involved with social networks, Twitter, Facebook, You tube, podcasts and the like. With the association's members being spread throughout the Southeast these would enhance promotion and communication amongst current members.

 

Should be promoted more with the state reps and also through the listserv which is not as active as some of the other lists I'm on.

 

There was a lot of feedback for this question and the membership doesn’t think SELA is promoting itself enough. Also, the responders feel SELA needs to be more active with state organizations. It is interesting that some people specifically refer to the State Reps as a method to promote SELA.  

 

Question #9: Any additional comments?

 

From what purpose was SELA established and does it meet the intended purpose?

 

Chairs, co-chairs, and committee members should be informally evaluated. If they didn't contribute to the committee, roundtable, etc., they should not be selected again & again to serve -- pick some new people.

 

Better marketing may be the best solution to help SELA.

 

I attend SELA conference based on the location (within driving distant for me) and the conference program - how many programs are related to public libraries.

 

We need to put new members in responsible positions and let them have fun.

 

Develop The Southeastern Librarian into a truly first-rate library journal.

 

I very much appreciate The Southeastern Library Journal and its focus on publishing articles from southeastern libraries and librarians.

 

Annual conferences are out for me at the moment, the economy. How else is it possible to get together with members in my area?

 

I'm sorry that I have been so negative in this survey, but I really feel that we need to rethink how we do things, get some younger librarians and paraprofessionals involved, and we need more inter-state cooperation.

 

SELA provides a venue outside my state association involvement and thus gives regional points of views.

 

There is competition for provision of some services, such as training, with entities like LYRASIS. I don't know how to address that. I think that state/regional professional organizations are going to have to rethink their roles in areas that the two types of organizations provide.

 

Has the issue regarding whether SELA will have an annual or a biennial conference been resolved?

 

The responses for this question pretty much reflect the comments mentioned throughout the survey.  For the most part, people feel SELA is an organization that offers them a number of  benefits as a professional organization. But, the membership has pointed out some areas SELA needs to look at:

 

1.     Publicity in different formats

2.     Recruitment

3.     More activity by SELA State Reps

4.     Involvement, types of  and greater activity within committees, roundtables, and sections

5.     Lack of time and money, SELA needs to look at ways that people can be involved and activities without any additional costs

6.     Communication from SELA in general

7.     Use of Social Network tools (website, listserv, facebook,)


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